Pitch Forward

Smart Hospitality Management Solutions

Elevate your guest experience with seamless digital check-in, smart room management, and integrated security systems designed specifically for hotels and resorts.

Seamless Guest Experience
Automated Check-in/out
Property Management System
PROPERTY MANAGEMENT

Comprehensive Property Management System

Our integrated PMS provides a single platform to manage all aspects of your property operations, from reservations to reporting.

Reservation Management

Centralized booking system with real-time inventory updates across all channels, reducing overbookings by 98%.

Room Inventory

Dynamic room allocation with maintenance tracking and housekeeping integration for optimal occupancy rates.

Billing & Invoicing

Automated charging, payment processing, and detailed folio management with multiple currency support.

Reports & Analytics

Comprehensive business intelligence with customizable dashboards for data-driven decision making.

Property Management System Dashboard
CAPABILITIES

Comprehensive Property Management System

Our all-in-one hospitality management solution provides everything you need to deliver exceptional guest experiences while optimizing your operations.

Booking Engine

Seamless online reservations with real-time availability and dynamic pricing.

Booking Engine Interface

Digital Key

Secure mobile access for guests to unlock rooms using their smartphones.

Digital Key Interface

Embedded Payments

Integrated payment processing for seamless billing and transactions.

Payment Processing Interface

Check-in Kiosk

Self-service check-in/out kiosks to reduce wait times and enhance efficiency.

Check-in Kiosk

Housekeeping Software

Efficient room status tracking and task management for housekeeping staff.

Housekeeping Software Interface

Virtual Concierge

AI-powered guest assistance for inquiries, requests, and local recommendations.

Virtual Concierge Interface

Reservation Management

Comprehensive booking management across all channels with automated confirmations.

Reservation Management Interface

Multi-property

Centralized management for multiple properties with consolidated reporting.

Multi-property Management Interface

Front Desk Software

Streamlined check-in/out processes and guest profile management.

Front Desk Software Interface

Events Management

Comprehensive tools for planning, booking, and managing venue events.

Events Management Interface
WHO WE SERVE

Solutions for Every Property Type

Our hospitality management system is designed to meet the unique needs of different property types and management roles.

Property Types

Hotels

Full-service solutions for hotels of all sizes

Hostels

Streamlined management for hostel operations

Motels

Efficient solutions for roadside properties

Small Hotels

Tailored systems for boutique properties

Alternative Accommodation

Flexible solutions for unique properties

Groups and Chains

Enterprise solutions for multiple properties

Management Roles

General Managers

  • Comprehensive dashboard
  • Performance analytics
  • Staff management

IT Managers

  • System integration
  • Security controls
  • Technical support

Revenue Managers

  • Pricing optimization
  • Revenue forecasting
  • Market analysis

F&B Managers

  • Inventory control
  • Menu management
  • Cost tracking

Elevate the Guest Experience

Create memorable stays with personalized service and seamless digital interactions throughout the guest journey.

Enhanced Guest Experience

Guest Management Features

Guest Profiles & Preferences

Build comprehensive guest profiles with preferences, stay history, and personalization options to enhance future stays.

Mobile Check-in & Keyless Entry

Allow guests to check in via mobile app, bypass the front desk, and use their smartphone as a room key for a seamless arrival experience.

In-stay Service Requests

Enable guests to request services, amenities, and assistance directly through their mobile device with real-time status updates.

Automated Communications

Send personalized pre-arrival information, during-stay updates, and post-stay follow-ups to enhance guest engagement.

Seamless Integrations

Connect with your favorite tools and platforms to create a unified technology ecosystem.

Integration Capabilities

Our platform features an open API architecture that connects seamlessly with your existing systems and third-party applications, creating a unified technology ecosystem.

Distribution Channels

Connect with OTAs, GDS, and metasearch engines for streamlined inventory management.

Payment Processors

Integrate with popular payment gateways for secure and seamless transactions.

Marketing Tools

Connect with email marketing, CRM, and guest communication platforms.

Integration Capabilities

Booking.com

OTA Integration

PayPal

Payment Processing

Mailchimp

Email Marketing

Toast POS

Restaurant Management

Zendesk

Customer Support

Salesforce

CRM Platform

Streamline Your Operations

Optimize staff efficiency, reduce costs, and ensure seamless coordination across all departments.

Operations Management Features

Staff Management & Scheduling

Efficiently manage staff schedules, task assignments, and performance tracking across all departments.

Housekeeping & Maintenance

Coordinate room cleaning, maintenance tasks, and inventory management with real-time updates and mobile accessibility.

Inventory & Procurement

Track supplies, manage vendors, and automate purchase orders to maintain optimal inventory levels.

F&B Management

Streamline restaurant operations, room service, and banquet management with integrated POS systems.

Operations Management

Maximize Your Revenue

Implement smart pricing strategies, optimize distribution channels, and increase ancillary revenue opportunities.

Revenue Optimization

Revenue Optimization Features

Dynamic Pricing Engine

Automatically adjust room rates based on demand, competition, seasonality, and other market factors to maximize revenue.

Channel Management

Efficiently manage rates and availability across all distribution channels from a single platform.

Upselling & Cross-selling

Increase revenue per guest with automated room upgrade offers, add-on services, and personalized packages.

Loyalty Programs

Build guest loyalty with customizable rewards programs that encourage direct bookings and repeat stays.

Data-Driven Insights

Leverage comprehensive analytics to make informed decisions and identify opportunities for improvement.

Analytics & Reporting Features

Performance Dashboards

Get real-time visibility into key performance indicators with customizable dashboards for different roles and departments.

Comprehensive Reporting

Access detailed reports on occupancy, revenue, guest satisfaction, and operational efficiency with automated scheduling.

Market Intelligence

Compare your performance against competitors and market benchmarks to identify opportunities and threats.

Forecasting & Planning

Make data-driven decisions with accurate forecasting tools for occupancy, revenue, and resource planning.

Smart Guest Management

Our Smart Guest Management system creates personalized experiences by tracking guest preferences and behavior, enabling your staff to deliver exceptional service that keeps guests coming back.

Key Features

Comprehensive Guest Profiles

Centralized database storing guest preferences, stay history, spending patterns, and special requests across all properties in your portfolio.

AI-Powered Preference Analysis

Machine learning algorithms that identify patterns in guest behavior to predict future preferences and recommend personalized offerings.

Staff Notification System

Real-time alerts to staff about returning guests, their preferences, and special occasions to enable personalized greetings and service.

Automated Communication

Personalized pre-arrival, in-stay, and post-stay communications based on guest segment, preferences, and booking details.

Smart Guest Management Interface

Technical Specifications

Data Management

  • Cloud-based storage with 256-bit encryption
  • GDPR and CCPA compliant data handling
  • Automated data cleansing and deduplication
  • Real-time synchronization across all touchpoints

Integration Capabilities

  • Open API architecture with 99.9% uptime
  • Native connectors for major PMS systems
  • Webhook support for real-time event processing
  • SDK available for custom development

Implementation Process

1

Data Assessment

Evaluation of existing guest data sources and quality

1-2 weeks
2

System Integration

Connection to existing PMS and operational systems

2-3 weeks
3

Staff Training

Comprehensive training on system usage and guest interaction

1 week
4

Optimization

Ongoing refinement of preference algorithms and workflows

Continuous

Measurable Benefits

+42%

Increase in Guest Satisfaction Scores

+38%

Increase in Repeat Bookings

+27%

Increase in Ancillary Revenue

Request a Demo

Digital Check-in/out

Our Digital Check-in/out solution eliminates front desk lines and paperwork, allowing guests to check in via mobile devices, access rooms with digital keys, and check out with automated billing.

Digital Check-in Process

Key Features

Mobile Check-in

Complete check-in process from any mobile device with ID verification, payment processing, and room selection capabilities.

Digital Room Keys

Secure mobile key technology compatible with major lock systems, allowing guests to access rooms via smartphone.

Automated Billing

One-click checkout with itemized digital folios, automated payment processing, and email receipts.

Self-Service Kiosks

Optional on-premise kiosks for guests who prefer physical check-in with the same streamlined digital experience.

Technical Specifications

Security Features

  • Biometric verification options (facial recognition, fingerprint)
  • PCI-DSS Level 1 compliant payment processing
  • Encrypted key transmission with time-limited validity
  • Automatic key deactivation upon checkout

Compatibility

  • iOS and Android native applications
  • Progressive web app for browser-based access
  • Compatible with RFID, BLE, and NFC lock systems
  • Integrates with major payment processors

Implementation Requirements

Component Basic Package Advanced Package Enterprise Package
Lock System Compatibility BLE locks only BLE and RFID locks BLE, RFID, and NFC locks
Mobile App White-label solution Semi-customized Fully branded custom app
Self-Service Kiosks Optional add-on 1-2 included Unlimited based on property size
ID Verification Basic document scan Document scan + facial matching Full biometric verification suite
Payment Processing Major credit cards Credit cards + digital wallets All payment methods + tokenization
Implementation Timeline 2-4 weeks 4-6 weeks 6-10 weeks

Measurable Benefits

-78%

Reduction in Check-in Time

+35%

Improvement in Staff Efficiency

-92%

Reduction in Key-Related Issues

Request a Demo

Integrated Security

Our Integrated Security solution provides comprehensive protection for your property and guests, combining physical access control, data protection, and surveillance systems into a unified security platform.

Key Features

Access Control Management

Centralized system for managing all property access points with role-based permissions and detailed audit trails.

Data Protection

End-to-end encryption of guest data with tokenization of payment information and compliance with global privacy regulations.

Surveillance Integration

Seamless connection with existing CCTV systems with AI-powered anomaly detection and incident alerting.

Emergency Response System

Automated protocols for security incidents with staff notification and external authority integration when required.

Integrated Security Control Center

Technical Specifications

Access Control

  • Multi-factor authentication options
  • Granular permission settings by area and time
  • Anti-passback and tailgating prevention
  • Emergency lockdown capabilities

Data Security

  • AES-256 encryption for all data at rest
  • TLS 1.3 for all data in transit
  • Automated data retention and purging policies
  • Regular penetration testing and vulnerability scanning

Compliance Standards

PCI DSS

Payment Card Industry Data Security Standard compliance for secure handling of credit card information.

Level 1 Certified

GDPR

General Data Protection Regulation compliance for handling European guest data with privacy controls.

Fully Compliant

ISO 27001

Information Security Management System certification ensuring systematic approach to security.

Certified

Security Incident Response

Incident Type Detection Method Response Protocol Resolution Time
Unauthorized Access Attempt Access control logs, AI pattern recognition Automatic lockout, security alert, audit trail Immediate
Data Breach Intrusion detection system, data flow monitoring System isolation, forensic analysis, notification 1-4 hours
Physical Security Breach CCTV analytics, door sensors Security team dispatch, zone lockdown 2-5 minutes
Payment Fraud Transaction anomaly detection Transaction hold, verification process 5-15 minutes
Request a Security Assessment

Integration Capabilities

Our hospitality management solutions seamlessly integrate with your existing hotel systems, creating a unified operational ecosystem that enhances efficiency and provides a consistent guest experience.

Compatible Systems

Property Management Systems

  • Opera PMS
  • Protel
  • Mews
  • Cloudbeds
  • + 20 more systems

Payment Processors

  • Stripe
  • Adyen
  • PayPal
  • Worldpay
  • + 15 more processors

Access Control Systems

  • ASSA ABLOY
  • dormakaba
  • Salto Systems
  • Onity
  • + 10 more systems

Communication Platforms

  • Twilio
  • SendGrid
  • Mailchimp
  • WhatsApp Business API
  • + 8 more platforms

Analytics Tools

  • Tableau
  • Power BI
  • Google Analytics
  • Looker
  • + 6 more tools

Point of Sale Systems

  • Oracle MICROS
  • Lightspeed
  • Toast
  • Square
  • + 12 more systems

Integration Methods

API Integration

  • RESTful API with comprehensive documentation
  • OAuth 2.0 authentication
  • Rate limiting with 99.9% uptime SLA
  • Sandbox environment for testing

Pre-built Connectors

  • Plug-and-play connectors for major systems
  • No-code configuration interface
  • Automated data mapping and transformation
  • Version-controlled with automatic updates

Data Flow Architecture

Integration Architecture Diagram
Comprehensive data flow architecture showing real-time synchronization between all integrated systems
Request Integration Assessment

Case Studies

Explore how our hospitality management solutions have transformed operations and guest experiences for properties worldwide, delivering measurable improvements in efficiency, satisfaction, and revenue.

Grand Azure Resort
Luxury Resort

Grand Azure Resort, Bali

350 rooms • 5-star property • Implemented 2024

Challenge

The Grand Azure Resort was struggling with lengthy check-in processes, averaging 12 minutes per guest. Staff were overwhelmed during peak arrival times, leading to guest dissatisfaction and negative reviews. The property also faced challenges with room access, with key card failures accounting for over 30 service calls daily.

Solution

We implemented our comprehensive hospitality management solution with a focus on digital check-in and smart guest management. The implementation included:

  • Mobile check-in with pre-arrival registration
  • Digital room keys via smartphone
  • Personalized guest profiles with preference tracking
  • Smart room controls for energy management

Results

78%

Reduction in check-in time

42%

Increase in guest satisfaction

23%

Reduction in energy costs

"The digital check-in solution has completely transformed our guest arrival experience. Wait times are virtually eliminated, and our staff can focus on providing personalized service rather than processing paperwork."

Rebecca Thompson

Rebecca Thompson

Operations Director, Grand Azure Resort

Metropolitan Boutique Hotel
Boutique Hotel

Metropolitan Boutique, New York

78 rooms • 4-star property • Implemented 2023

Challenge

The Metropolitan Boutique Hotel was operating with outdated systems that couldn't communicate with each other, creating data silos and operational inefficiencies. Staff were manually transferring data between systems, leading to errors and inconsistent guest experiences. The hotel also struggled with limited visibility into guest preferences and spending patterns.

Solution

We implemented our integrated PMS with digital concierge and personalized guest services, focusing on:

  • Centralized property management system with unified database
  • AI-powered guest preference analysis and recommendation engine
  • Digital concierge service via mobile app
  • Automated upsell and cross-sell opportunities

Results

18%

Increase in revenue per room

35%

Improvement in staff efficiency

27%

Increase in repeat bookings

"The integrated PMS has given us unprecedented visibility into our operations. We can now make data-driven decisions that have significantly improved our occupancy rates and revenue management strategies."

Michael Chen

Michael Chen

General Manager, Metropolitan Boutique

Horizon Hotels Group
Hotel Chain

Horizon Hotels Group

28 properties • 3-5 star • Implemented 2023-2024

Challenge

Horizon Hotels Group was struggling with inconsistent guest experiences across their 28 properties due to different systems and processes at each location. They lacked a unified view of guests who stayed at multiple properties, leading to missed opportunities for personalization and loyalty building. Security protocols varied widely, creating compliance risks.

Solution

We implemented a standardized hospitality management solution across all properties with centralized data management:

  • Unified guest profiles accessible across all properties
  • Standardized security protocols and access management
  • Centralized data analytics for cross-property insights
  • Chain-wide loyalty program with personalized rewards

Results

22%

Reduction in operational costs

45%

Increase in cross-property stays

98%

Improvement in data accuracy

"Implementing the smart guest management system across all our properties has created a consistent brand experience while still allowing for location-specific customization. Our guest satisfaction scores have never been higher."

Sarah Martinez

Sarah Martinez

VP of Guest Experience, Horizon Hotels Group

Download Full Case Studies
PRICING & PLANS

Choose the Right Plan for Your Property

Our flexible pricing options are designed to accommodate properties of all sizes and service levels.

Essential

Perfect for small boutique properties

__ / room / month
  • Smart Guest Management (Basic)
  • Digital Check-in/out
  • Standard Security Features
  • Email Support
  • Advanced Analytics
  • Custom Branding
POPULAR

Professional

Ideal for mid-sized hotels

__ / room / month
  • Smart Guest Management (Advanced)
  • Digital Check-in/out with Mobile Keys
  • Enhanced Security Suite
  • 24/7 Priority Support
  • Advanced Analytics Dashboard
  • Custom Branding

Enterprise

For large hotels and chains

__ / room / month
  • Smart Guest Management (Premium)
  • Full Digital Experience Suite
  • Enterprise-Grade Security
  • Dedicated Account Manager
  • Advanced Analytics & Reporting
  • Custom Branding & White Label

Frequently Asked Questions

Are there any setup or implementation fees?

Implementation fees vary based on property size and complexity. Essential plans typically have a one-time setup fee of __ while Professional and Enterprise plans include custom implementation services with fees determined during consultation.

Can I upgrade or downgrade my plan later?

Yes, you can upgrade your plan at any time with the changes taking effect immediately. Downgrades can be processed at the end of your current billing cycle.

What kind of support is included?

Essential plans include email support with 24-hour response times. Professional plans include 24/7 priority support via email and phone. Enterprise plans include a dedicated account manager and technical support team.

Do you offer custom development for specific needs?

Yes, custom development services are available for Enterprise plans. Our team can build custom features and integrations specific to your property's unique requirements.

GET IN TOUCH

Ready to Transform Your Hotel Operations?

Contact our hospitality solutions experts to discuss your specific needs and discover how our technology can elevate your guest experience.

Call Us

(+254) 707 586837

Monday-Friday, 9am-6pm EST

Email Us

contact@pitchforwardgroup.com

We respond within 24 hours

Schedule Demo

Book a personalized demo

30-minute session with our experts